EMF uses VoIP to manage explosive growth

How We Helped Essex Medical and Forensic Services Ltd


Essex Medical and Forensic Services Ltd (EMFS) is an innovative, comprehensive and quality-driven organization providing outsourced medical and clinical forensic services to the Police in the East of England. The company was formed in May 2004 to provide medical services to detainees in police custody. EMFS dispatches doctors, nurses, and paramedics to police authorities when detainees need medical attention. 

Due to the exploding growth of our business over the past year, we needed a communications solution that would meet our current needs and also manage the challenges we will have to address in the years to come. The Avaya IP Office solution’s seamless integration with our Microsoft CRM system and its user-friendly operation will result in more efficient handling of incoming calls, faster dispatching of medical personnel, overall improved collaboration with the police authorities across the East of England, and as an added bonus, dramatically enhance our internal communications.

— Steve Roberts,
EMFS Business Director